Coronavirus Information Sheet

The aim of this document is to ensure that you have the latest information about the COVID-19 (or Corona) Virus and current guidance on how to keep yourself and others safe and well.

We hope that by providing this information, you not only have practical information but can also be comforted by knowing that, as a community, we are all pulling together through these challenging times.

The health guidance is the official information communicated through the NHS/UK Govt. and is not a personal view of The Winsford Support Group.

Disclaimer – The local information is the current best practice advice we have, but we may/will have to update regularly. However it remains as accurate as possible but is not necessarily definitive and The Winsford Support Group cannot take responsibility for individual actions taken as a result.

1. What is it?

– COVID-19 is a new virus which causes an illness that can affect your lungs and airways. It’s caused by a virus called coronavirus

2. What are the symptoms and how should I behave?

Stay at home if you have either:

  • a high temperature – you feel hot to touch on your chest or back

  • a new, continuous cough – this means you’ve started coughing repeatedly

Do not go to a GP surgery, pharmacy or hospital.Stay at home if you have the above coronavirus symptoms.You do not need to contact 111 to tell them you’re staying at home and testing for coronavirus is not needed if you’re staying at home

How can I protect myself?

• washing your hands with soap and warm water for at least 20 seconds,
• wiping down objects and surfaces,
• using a tissue when sneezing or coughing and throw it away – ‘catch it, bin it, kill it’ – or without a tissue, using the crook of your arm rather than your hand.
• avoiding touching your face (particularly your nose, eyes and mouth)

3. How long should I stay at home?

  • if you have symptoms, stay at home for 7 days

  • if you live with other people, they should stay at home for 14 days from the day the first person got symptoms

If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay for 14 days.If you have to stay at home together, try to keep away from each other as much as possible.

4. Use the 111 Helpline if….

  • you feel you cannot cope with your symptoms at home

  • your condition gets worse

  • your symptoms do not get better after 7 days

  • Use the 111 coronavirus online service

  • Only call 111 if you cannot get help online.

For more detail and advice…

5. Exmoor Medical Centre advice

Due to the COVID-19 outbreak, Exmoor Medical Centre will now operate a full telephone triage service. Please don’t come into the surgery (apart from Dispensary) unless you have spoken to a member of staff on the phone first. Thank you.

For prescription advise see item 7 below


6. How do I get my shopping?

Please click here to go to the latest information for local deliveries


On the Internet:

– shop on-line, but the lead-time is 2-4 weeks currently and the supermarkets are starting to introduce their own measures in trying to respond to the scale of on-line demand. For example, in order to ensure that everyone is served, there are now restrictions to prevent bulk buying which has caused out of stock situations in many essential items

– Wiltshire Farm Foods will only accept orders from existing customers until at least 27th March. If this changes we will update


– various supermarkets are designating specific opening times for older people. This is typically early to mid-morning, but please check online per supermarket

Please DO NOT worry if you cannot get out to shop and haven’t got the means to use on-line shopping – just contact a member of The Winsford Support Group and we will help you!


We can currently…

– collect items from the village shop on your behalf and deliver them to your door

–  discuss any other shopping /requirements/food sharing with you

–  help you with replenishing supplies for your fire

We are all being urged to support each other by acting as a team and shopping responsibly: so please limit your requirements to what you actually need. Your volunteer with sort out details of how shopping bills should be paid

7. Prescriptions

– prescriptions will continue to be delivered as normal to the village shop or to your home as requested. Please let the surgery know if your circumstances change and you now need a home delivery

8. What changes should I make to my regular routine?

The latest advice on how to behave during this current phase of the Corona virus can be accessed by copying and pasting this link in to your browser…

However, this doesn’t mean we can’t have any contact with each other. J Please do get in touch with any one of the volunteers specified on your copy of our leaflet and let us know how we can help prevent anyone from feeling isolated, lonely or anxious about something. We shall be discussing fun things to do using current technology in due course.

9. Vulnerable children/adults

– if you have a safeguarding concern or require adult social care about a vulnerable adult then see or phone Somerset Direct on 0300 123 2224

10. The Village Agent

How can a Village Agent help you?

  • do you live alone, have a problem and not know who to turn to?

  • are you struggling as a young person, an older person or as a family and need advice and support?

  • do you have a problem that can be fixed by accessing the right people, services or agencies, but are unsure of where to begin?

  • are you caring for someone and need a little help and support? Click here

  • does your community have a collective problem that needs a kick start to solve?

Our Village Agent is Jane Lillis

Phone:07958 415270

District:West Somerset


11. Delivery healthcare protocol

  • the parcel/goods will be left on your doorstep

  • payment preference is by Debit card; if cash, please leave it in an envelope/similar

  • the deliverer and recipient should keep to 2m.(6’) distancing

  • the deliverer will clean their hands or replace their gloves as soon as practical

  • the recipient is advised to sanitise the products before storage and then wash their hands

NB Sadly, it is evident that some of us may be vulnerable to a virus of another form: the scammers. Please do take care to safe-guard yourself. In a world that seems so full of change, there are regrettably some things that do not change.If you have any concerns about someone who may have contacted you, please call one of The Winsford Support Group volunteers.

AND REMEMBER…never, ever give your bank account and any other personal details to anyone over the phone

Stay calm and let’s get Corona done!